Daily News 19

Tag: Restaurant service complaints

  • Server Says Family of 8 Were Among Her Worst Customers: ‘I Literally Can’t Believe How People Behave’

    Server Says Family of 8 Were Among Her Worst Customers: ‘I Literally Can’t Believe How People Behave’

    Server Shares Story of Difficult Family of Eight on TikTok

    A TikTok video from creator @notenoughfreckles has garnered over 2 million views and 1,772 comments, detailing an encounter with a family of eight that the server, Madeleine, describes as one of the worst groups she has ever served. From their first interaction, she noticed behavior that signaled a challenging table.

    Initial Interaction and Menu Confusion

    Before Madeleine could bring the family their complimentary water, the mother announced, “And we’re just gonna go and order right now!” Madeleine notes she did not receive a thank you for the drinks, adding to her frustration.

    Because the woman was eager to order, Madeleine assumed she knew the menu. The first order was a cheeseburger for a child. The woman then asked if the burger came with fries. Madeleine replied that the restaurant did not have fries. The woman disregarded the response and repeated, “Fries?!”

    Madeleine said she politely repeated, “We don’t have fries, sorry.” Instead of checking the menu, the woman asked sharply, “Then what do you have?” Madeleine began listing available sides while reiterating that fries were not an option.

    Beverage Complaints and Appetizer Incident

    The customer ordered an Arnold Palmer (iced tea and lemonade). When Madeleine asked if she wanted the tea sweetened, the woman requested unsweetened. After receiving the drink, the customer complained it was still too sweet and asked for another unsweetened tea, which Madeleine brought.

    When the appetizers arrived—a dip and chips—the woman pushed the plate away and said, “It’s not all for me!” After all appetizers were served, Madeleine asked if the family needed anything else. The woman immediately requested the children’s main courses, which had been ordered less than 10 minutes earlier.

    Condiments and Husband’s Behavior

    When the children’s food was delivered, the family chose to retrieve condiments themselves rather than wait for the server. The situation escalated when the woman’s husband joined the table. Instead of sitting at their table, he pulled a chair from a different table and sat on the outside of the main table, blocking Madeleine’s pathway. She said she was forced to squeeze past him; instead of moving, he simply stared and smiled.

    Viewer Reactions Highlight Common Server Experiences

    Comments on the video focused on the customers’ interactions. Many viewers who have worked in customer service shared similar experiences.

    “This is such a hard story to believe if you’re a normal human… very believable if you’ve ever worked customer service. I literally can’t believe how people behave! And they think it’s normal?!”

    “That’s so rude. I don’t like when people expect the server to list all the drinks and the sides… look at the menu!”

    Disclaimer and Source

    The Daily Dot was unable to independently verify the events described in @notenoughfreckles’ TikTok video. The details in this article are based on Madeleine’s account and the reactions shared by viewers in the comments.

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  • Restaurant Manager Says He ‘Fired’ Customer After String of Complaints: ‘We Can’t Meet Your Expectations’

    Restaurant Manager Says He ‘Fired’ Customer After String of Complaints: ‘We Can’t Meet Your Expectations’

    A restaurant manager says he asked a customer to leave after a series of complaints during her lunch visit, including a one-star Google review she posted while still inside the restaurant.

    The manager, who uses the TikTok handle @buddy.love711, shared his account of the incident in a video that received more than 100,000 likes and comments. Most viewers appeared to support the manager and his server.

    Customer complained about the updated menu

    According to the manager, the woman arrived alone and asked to speak with him because several dishes she remembered were no longer available. He explained that the restaurant had updated its menu several months earlier and that she had not visited in two or three years.

    The manager said he apologized and suggested alternative dishes, including one he personally recommended. However, the customer continued looking at the menu and told the server that she needed more time.

    As more guests arrived, the manager asked the server, who was serving other tables, to check on the woman repeatedly. The customer eventually asked the server to refill her drink, which the manager viewed as another indication that she was becoming impatient.

    The manager later received an email complaint from a corporate guest. He said he discovered that the complaint had come from the same customer, who claimed she had been waiting for more than 20 minutes and that her server had been neglecting her.

    He then went to the table and took the customer’s order himself while her server attended to a newly seated party of six. The manager also offered her an entrée similar to a dish she had previously enjoyed, but he said her complaints continued.

    Manager says he asked customer to leave

    After the meal arrived, the woman reportedly complained that she had not been served bread beforehand. The manager said the restaurant had never served bread during all the years he had worked for the company.

    He also said she complained that the main course did not taste like the discontinued dish she had wanted. The manager removed the entrée from the table and gave her another menu so she could order a different dish.

    At that point, he received an alert about a one-star Google review from the customer. The review criticized the restaurant’s service and management, and the manager said it had been posted while she was still inside the restaurant.

    He then decided to ask her to leave.

    “I’m just gonna fire this customer,” he said in the video, adding that he did not want his server to continue dealing with her. He showed the woman the review and told her that the staff had tried to address her complaints. He ultimately asked her to leave because the restaurant could not meet her expectations.

    The video’s text overlay read, “Let’s normalize firing bad customers.”

    Image Credit: TikTok| @buddylove711

    Viewers support restaurant manager

    Several commenters praised the manager for defending his employee. One commenter shared a story about a server who persuaded a chef to prepare a discontinued dish for her during pregnancy, arguing that treating restaurant workers with respect can make a significant difference.

    Other viewers questioned why a customer who had not visited the restaurant for two or three years would expect the menu to remain unchanged. Some also found it unusual that she called the restaurant from inside to request a drink refill.

    The Daily Dot said it was unable to independently verify the identity of the customer or the restaurant featured in the video. The details are based solely on @buddy.love711’s account shared on TikTok.