Daily News 19

Tag: Customer service dispute

  • DoorDash Customer Claims Two Dashers Stole Food Within Hour; App Denies Refund, Offers Only $6 on $30 Order

    DoorDash Customer Claims Two Dashers Stole Food Within Hour; App Denies Refund, Offers Only $6 on $30 Order

    TikTok creator @mariotothetop (Mario) posted a viral video alleging that two separate DoorDash drivers stole his food within one hour, and that the platform denied his refund request after crediting only $6 on a nearly $30 order. The Daily Dot could not independently verify the events, the drivers’ identities, or the outcome of the refund dispute; the details below reflect the account Mario shared on TikTok.

    First order canceled after driver allegedly takes food

    Mario opens the clip by saying he would post it daily until DoorDash responds. “I am pissed off right now. DoorDash got me f-cked up!” he said. He explained that he had placed an order two hours earlier, adding a tip and paying for express delivery.

    “Why does my Dasher get to the store to pick up my food and then, all of a sudden after he is in the line waiting for my food, he cancels my order.” According to Mario, the app then showed it was finding a new driver. The replacement driver went to the restaurant and texted him: “Hey, the restaurant is saying that the previous Dasher picked up your order already.” Mario concluded the first driver took the food, canceled the order, and left the second driver to handle the pickup.

    Second order marked complete despite cancellation

    DoorDash support told Mario to reorder so the new driver could deliver. He placed the order again, and the driver picked up the food and arrived at his apartment complex. “I go and place my order again. My Dasher gets to the restaurant, picks up my food, gets all the way to my apartment. But she goes to the opposite end of the building.”

    Mario was waiting outside and texted directions: “Hey, pull out and make a left, I am on this side of the building.” He said the driver pulled out, turned right instead of left, then took another left and ended up down the street—about five minutes away. After several text exchanges, Mario said the driver canceled the order, yet he received an “Order complete” notification.

    Refund dispute and partial credit

    When Mario contacted support to explain the driver had marked the order complete after stating she would cancel, the app refunded only $6. “My sh-t was almost $30,” he said. Support replied: “There is nothing we could do about this. We’re gonna have to escalate this to our review team.”

    About 20 minutes later, Mario received an email: “Hey, we have completed our review, and unfortunately we are going to deny your refund request. So y’ll let these DoorDashers steal my food 2 different times within 1 hour time span and don’t give me my f-cking money back?” He concluded the video: “B-tch, what the f-ck is wrong with ya?”

    Commenters react to tipping and express delivery

    The video drew thousands of comments. One user wrote: “This is proof tipping doesn’t matter.” Another commented: “i swear DoorDash and ubers [sic] eats needs a class action lawsuit.” A third added: “Never pay express; it’s never express.”

    @mariotothetop

    @DoorDash yall GMFU! I need my money back. can yall please tag them in the comments

    #doordash
    #robbed
    #viral
    #FYP
    #dashcam
    ♬ original sound – funnyshotz0

    The Daily Dot was unable to independently verify the events described in this video, including the identities of the Dashers involved or the outcome of Mario’s refund dispute. The details above reflect the account shared on TikTok by @mariotothetop.

    Sign up to receive the Daily Dot’s Internet Insider newsletter for urgent news from the frontline of online.

  • Customer Demands Refund After Employee Says Toasting Costs Extra: ‘You Making Up Stuff’

    Customer Demands Refund After Employee Says Toasting Costs Extra: ‘You Making Up Stuff’

    A TikTok video shows a Subway customer confronting an employee after being told he would be charged extra to have his sandwich toasted. The customer said he had never paid for toasting during his years as a Subway customer and demanded a refund.

    “Never in the history of me going to Subway have they ever charged a toast. Toast is free,” the customer said.

    He disputed the employee’s explanation for the charge, telling him, No, no, no. They don’t do that, bro. You making up stuff, bro.

    The employee told the customer that toasting came with a charge and said he had asked whether the customer wanted his sandwich toasted before starting the order. The customer repeatedly said he had answered yes.

    “I told you yes. I told you yes. I told you yes. I told you yes. I told you yes.”

    The customer also objected to how the sandwich was being assembled. He said the employee should not toast lettuce and that ingredients such as cheese and bacon should be added before toasting, not afterward.

    “You supposed to toast it when you put the, you know this already,” he said.

    He accused the employee of intentionally preparing the sandwich incorrectly.

    “You’re trying to contaminate my sandwich by putting it in there. That’s crazy, bro.”

    The customer said he had been going to Subway for years and had never experienced a similar situation at another location. He then asked for a refund and said he did not intend to eat at the restaurant.

    “Can you give me my refund? I don’t want to eat here. I don’t feel safe. I don’t feel safe. That was crazy,” he said.

    He also told the employee he planned to share the interaction online.

    “Now you on TikTok. Now I’m about to go viral over here because you trying to charge me for toasting and you f—–g up my order. That’s crazy,” he said.

    The video, posted by @daydaytvuncut1, ends with the customer checking his payment method and appearing uncertain about whether the disputed charge had already been processed.

    “So is it on my card? I’m confused,” he asked.

    Subway customers debate toasting charge

    Several commenters said they had encountered toasting charges at Subway locations. One commenter said the practice existed at the restaurant where they worked and wrote:

    “Nahhh subway do charge to toast its been like that since I’ve been working and for my mom too who’s been working for subway almost 20+ years” [sic].

    Another commenter questioned the way the customer spoke to the employee, noting that workers may not be responsible for setting store prices:

    “Yelling at the worker like he can control the policy omg ur doing the most.”

    A separate commenter questioned the video’s sequence of events, pointing out that customers at Subway locations typically pay after their sandwiches are made:

    “Refund? Who pays before getting the sandwich at subway.”

    The Daily Dot was unable to independently verify the location of the Subway restaurant, the identities of the people involved, or whether the toasting charge was correctly applied under that franchise’s pricing policy. The details reflect the video shared by @daydaytvuncut1 on TikTok.